Our Policy

Payment Methods: We accept Cash, Cheque, Credit/Debit Card. Financing is also available on our website.

Sales Tax:

For all Florida Residents, sales tax is 6.50%.

General Information:

Orders will be processed for fulfillment within 24-48 hours of receipt. We will process your order after payment is received and cleared. Once processed, your order will usually ship within 10 business days depending on current stock status of the product. Special orders or out-of-stock items may take longer.

If you cancel an order after the order has shipped, you will be responsible for all shipping charges plus a 30% restocking fee, even if you refuse the delivery. All shipping charges are non-refundable.

Orders shipped within the continental US follow our standard shipping policies. Orders shipped anywhere else will be subject to higher shipping and insurance rates, as well as applicable customs duties and taxes. All such expenses will be the responsibility of the customer.

Any returned checks are subject to a $30 return check fee for each returned check.

Important Note:

Before signing for any freight delivery, examine all items for signs of damage. If any damage is found, make sure the driver notes the damage(s) on the delivery receipt or release form.

Please notify us via email at info@trilexchair.com if any damages are found so that a representative can document the damage and a claim can be made immediately. Failure to do so can result in damages being paid out of your own pocket.

Returns:

All products can be returned within 2 weeks of the date they are received by the customer. This means that the package for return must be postmarked within 14 days of the arrival date.

Please keep all original box/boxes and packaging.

YOU MUST CONTACT US VIA EMAIL AT info@trilexchair.com IN ADVANCE FOR AUTHORIZATION TO RETURN.

The customer will be responsible for shipping costs for both directions of shipment, as well as a 25% restocking fee. Please choose wisely, as these costs can add up on a return.

Specially ordered Furniture/Pedicure Spa Chairs cannot be returned once delivered.

If you have damage to your product during delivery, please contact Customer Service at 1-877-522-7778. See the Important Note above for damage instructions.

Order Cancellation:

Orders may be canceled by the end of the same business day that they were placed without a cancellation fee.

Orders canceled after the business day on which they were placed will be subject to a 15% cancellation fee, which covers transaction processing costs and applicable fees.

Additionally, not all orders can be canceled after the date of placement. This includes in-stock items that have already shipped and items that have already entered production.

We will accept the return of undamaged goods in their original boxes within 14 days of delivery. A restocking fee of up to 25% may be charged following inspection.

The customer assumes responsibility for delivery costs in both directions.

All Special Orders and Custom Orders are non-cancellable.

Warranties:

Trilex Chair's Pedicure Spa Chairs are warranted for a period of one year for parts and standard shipping to the customer.

The customer is responsible for returning defective parts for inspection and quality control at the customer's expense.

This warranty period begins on the date of purchase.

Trilex Chair shall not be liable under any circumstances for damage resulting from misuse, unauthorized repairs, submersion or water damage, improper water additives, harmful cleaning agents or chemicals, or normal daily wear and tear.

This Limited Warranty covers replacement parts for defective items only.

This Limited Warranty covers standard delivery of replacement parts only. Overnight shipment is available upon request at an additional charge.

Disclaimer:

We are not responsible for changes to manufacturing components.

Colors may differ slightly between the website and actual products. Trilex Chair is not responsible for variations in color palettes or minor differences between product images and actual products.

The manufacturer reserves the right to make changes to products without prior notice.

Privacy Policy:

We keep your personal information private and secure.

When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and password.

We use this information to process your orders, keep you updated on your orders, and personalize your shopping experience.

Our secure server encrypts all payment information that you transmit to us while using our site. We use appropriate security technology to help keep your personal information safe. This includes your username, password, credit card number, and expiration date. The encryption process converts personal information into securely transmitted data over the Internet.

To keep you informed about our latest offers, we may notify you of current promotions, specials, and new product additions to the Trilex Chair website. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

Email Address:

Your email address is never rented, traded, or sold. Your email address is not made available to unauthorized third parties.

In order to improve our services, we may ask some customers to voluntarily complete surveys. Survey answers are confidential. If you do not wish to participate in a survey, simply decline to participate when asked.

Trilex Chair fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.

Please check back frequently to see any updates or changes to our policies.

Trilex Chair is committed to providing a secure, reliable, and pleasant shopping experience for our customers.