Shipping policy

Orders will take up to 24 hours to process the transaction. We assumed the information you provided is correct which you will be responsible for all errors that may occur. Shipping will take 1-3 weeks depending on the availability of stock. Special orders may take 12-18 weeks. We ship our products worldwide.

Small package orders will be shipped via Ground Service like USPS, UPS or FEDEX. Small package is defined as when a package’s length plus girth [(2 x width) + (2 x height)] combined is below 130 inches (330cm).

All large shipments (above 130 inches or 330 cmm) will be delivered at CURBSIDE ONLY. For inside, upstairs, guarantee, or residential delivery, an additional fee will be applied and you MUST request at the time of the order submission. Also the delivery service does not include set up, installation, or removal of the materials. Deliveries are made during business hours Monday through Friday. You MUST inspect your items, box, packaging, pallet…, to make sure there are no damages before you sign on the bill of lading (BOL/Proof of Delivery Receipt). If you see any damage to the shipment, please take as many pictures as you can and note damaged items on the delivery receipt (Make sure you keep a copy for your reference), and contact us immediately. By signing on the delivery receipt/BOL without any note of damages, you (receiver) are agreed with shipper that the merchandise are received in good condition.

Delivery will be by freight or airline carriers. The driver is not responsible from unloading from the back of the truck. Lift gate service is available for an additional charge of $85. Residential delivery is $85. The driver gives out only one attempt delivery. Customers will be responsible if re-delivery cost occurred. Shipping is not free for all products unless noted on the product’s description. Spanailsupply.com will not liable for any damage once merchandises shipped out to a freight forwarder or a non final destination.

We guarantee our customers will receive their order(s) in the 100% condition. However, unexpected things happen. When receiving your order delivery, customers should inspect all units for any damages. If boxes are damaged from outside, you should take pictures as proofs and write on the report before signing the BOL. If you believe damaged or wrong product(s) is received from what you’ve ordered, you should take pictures as proofs. In those cases you should then contact our customer service departments for replacements at 1.877-522-7778.

Shipping and Warranty inside US continental. Many items on Spanailsupply.com are available for delivery outside US continental . For products that can be shipped to these locations, an additional shipping and handling fee will be incurred which will be quoted to you after checkout. Not all products sold on Spanailsupply.com can be shipped out-site US continental due to shipping limitations. In the case of orders damaged during shipment and warranty requested after sales, customers are responsible for re-shipping costs.