1. Warranty Coverage

Trilex Chair provides a limited warranty exclusively for eligible Trilex Chair Pedicure Spa Chairs purchased directly from Trilex Chair or through an authorized Trilex Chair dealer.

This Limited Warranty covers only:

1. Covered parts and components installed in the Trilex Chair Pedicure Spa Chair.
2. The original Trilex Chair 3D Tub/Bowl supplied with the Pedicure Spa Chair.

This warranty does not constitute a warranty for the entire Pedicure Spa Chair as a complete unit.

Unless expressly stated in writing, Trilex Chair does not provide a warranty for Technician Stools, Customer Chairs, furniture, accessories, or other products not specifically identified as covered products.

2. Warranty Period

The limited warranty period begins on the date the original customer receives the product.

The applicable warranty period is determined by the specific product, component, or warranty coverage stated on the original invoice, sales order, product documentation, or written warranty provided by Trilex Chair.

Unless otherwise stated in writing, the warranty does not extend beyond the original warranty period because a replacement part is provided.

Replacement parts do not receive a new full warranty term. The replacement part is covered only for the remaining portion of the original applicable warranty period, unless Trilex Chair states otherwise in writing.

3. Covered Pedicure Spa Chair Parts

This Limited Warranty applies only to eligible parts and components of the Pedicure Spa Chair that fail due to defects in materials or workmanship under normal and intended use.

Covered components may include, when applicable:

• Electrical components
• Massage components
• Pumps
• Plumbing components
• Control components
• Valves
• Motors
• Heating components
• Drain components
• Other internal mechanical or electrical components specifically determined by Trilex Chair to be covered

Trilex Chair reserves the right to determine whether a reported failure is caused by a manufacturing defect or by an excluded condition.

4. 3D Tub / Bowl Warranty

The original Trilex Chair 3D Tub/Bowl supplied with an eligible Pedicure Spa Chair is covered against defects in materials and workmanship under normal and intended use.

The 3D Tub/Bowl warranty does not cover damage caused by:

• Physical impact
• Dropping or striking the tub
• Improper installation
• Improper cleaning
• Improper chemicals
• Chemical damage
• Thermal shock
• Excessive heat
• Unauthorized modification
• Improper use
• Negligence
• Abuse
• Accidental damage
• Improper transportation or relocation
• Normal cosmetic wear

Scratches, stains, discoloration, surface wear, cosmetic imperfections, or other changes that do not materially affect the intended function of the tub are not considered manufacturing defects.

5. No Warranty for Technician Stools or Customer Chairs

Technician Stools and Customer Chairs are sold without a Trilex Chair manufacturer's warranty , unless a separate written warranty is expressly provided by Trilex Chair.

Furniture, accessories, décor items, and other products not specifically identified as covered under this Limited Warranty are also excluded.

6. Warranty Remedy

If Trilex Chair determines that a covered part has a manufacturing defect during the applicable warranty period, Trilex Chair's sole warranty obligation will be, at Trilex Chair's discretion:

• Repair the covered part;
• Provide a replacement part; or
• Provide another reasonable warranty remedy determined by Trilex Chair.

Trilex Chair is not obligated to replace the entire Pedicure Spa Chair when only an individual component is defective.

Trilex Chair may provide replacement parts rather than sending a technician to the customer's location.

7. Labor and On-Site Service

Unless expressly stated in writing on the applicable sales order or warranty documentation, this Limited Warranty does not include on-site labor, technician travel, installation, removal, reinstallation, or service charges.

Customers may be responsible for labor or service costs associated with installing replacement parts.

Trilex Chair may provide technical instructions to assist customers or qualified service personnel with replacement-part installation.

8. Shipping of Warranty Parts

For approved warranty claims, Trilex Chair may provide standard shipping for replacement warranty parts within the continental United States at Trilex Chair's discretion and subject to the terms of the applicable warranty.

Expedited shipping, special delivery services, international shipping, residential delivery surcharges, lift-gate services, inside delivery, or other special transportation charges are not covered unless expressly approved in writing by Trilex Chair.

Trilex Chair is not responsible for shipping costs associated with unauthorized warranty claims.

9. Return of Defective Parts

Trilex Chair may require the defective part to be returned for inspection before approving or completing a warranty claim.

When a return is required, Trilex Chair may issue a Return Merchandise Authorization (RMA) number.

Customers must follow the return instructions provided by Trilex Chair.

Failure to return a requested defective part within the specified period may result in denial or closure of the warranty claim.

10. Warranty Claim Process

Before providing a warranty remedy, Trilex Chair may require the customer to provide:

• Original order or invoice information
• Product model
• Serial number, when applicable
• Description of the problem
• Photographs
• Video evidence
• Installation information
• Any other information reasonably necessary to evaluate the claim

Trilex Chair reserves the right to determine whether a reported problem is covered under this Limited Warranty.

No repair, replacement, refund, credit, or other warranty remedy is guaranteed until the claim has been reviewed and approved by Trilex Chair.

11. Warranty Exclusions

This Limited Warranty does not cover damage, failure, or defects resulting from:

• Normal wear and tear
• Cosmetic deterioration
• Improper installation
• Improper maintenance
• Improper cleaning
• Use of inappropriate cleaning chemicals
• Misuse
• Abuse
• Negligence
• Accidental damage
• Physical impact
• Unauthorized modification
• Unauthorized repair
• Electrical power problems
• Power surges
• Improper voltage
• Improper electrical connection
• Improper plumbing connection
• Water damage caused by improper installation or maintenance
• Failure to follow product instructions
• Use outside the intended purpose of the product
• Commercial conditions outside the product's intended operating requirements
• Relocation or transportation after the original delivery when damage occurs
• Damage caused by third parties
• Acts of nature or circumstances beyond Trilex Chair's reasonable control

12. Shipping Damage

Shipping damage is not treated as a manufacturing defect.

Customers must inspect the shipment promptly upon delivery.

If damage is visible, customers should:

1. Photograph the packaging before opening.
2. Photograph the damaged product.
3. Record the damage on the delivery receipt or shipping documentation when possible.
4. Contact Trilex Chair promptly after delivery.

Failure to promptly report shipping damage may affect the customer's ability to pursue a shipping damage claim.

13. Original Purchaser

This Limited Warranty applies to the original purchaser of the product and is not transferable except where required by applicable law or expressly approved by Trilex Chair in writing.

Proof of purchase may be required for all warranty claims.

14. Product Relocation

The warranty does not cover damage resulting from improper relocation, transportation, disassembly, reinstallation, or movement of the Pedicure Spa Chair after delivery.

Any relocation should be performed using appropriate procedures to prevent damage to the chair, plumbing, electrical components, frame, or 3D Tub/Bowl.

15. Limitation of Warranty Remedies

To the maximum extent permitted by applicable law, Trilex Chair's obligations under this Limited Warranty are limited to the remedies expressly stated in this warranty.

Trilex Chair will not be responsible for the cost of replacing or repairing unrelated equipment, furniture, flooring, plumbing, electrical systems, walls, fixtures, or other property.

This Limited Warranty does not cover business interruption, loss of revenue, loss of use, loss of customers, or other indirect or consequential losses to the extent permitted by applicable law.

16. Warranty Verification

Trilex Chair reserves the right to inspect, test, photograph, or otherwise verify a claimed defect before determining whether warranty coverage applies.

Trilex Chair may deny a claim when available evidence reasonably indicates that the claimed failure is not the result of a covered manufacturing defect.

17. Changes to Products

Trilex Chair continuously develops and improves its products.

Trilex Chair reserves the right to modify product designs, components, specifications, colors, materials, and features without creating an obligation to modify products previously sold, except where required by applicable law.

18. Applicable Law

This Limited Warranty is subject to applicable federal and state laws.

Nothing in this Limited Warranty is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

Where a provision of this Limited Warranty is determined to be unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

19. Complete Warranty

This document contains the written Limited Warranty applicable to the covered Trilex Chair products unless a separate written warranty is expressly provided for a particular product or component.

No employee, salesperson, dealer, distributor, or other representative is authorized to modify this Limited Warranty or make additional warranty commitments on behalf of Trilex Chair unless such modification is made in writing and authorized by Trilex Chair.